A Digital Stack for Transforming Service Delivery: ID, Payments, and Data Sharing

Digital technologies are changing how the world interacts and transacts. From opening bank accounts to parents enrolling their children in school and social safety net programs verifying a new beneficiary, to businesses applying for licenses, day-to-day activities are becoming increasingly automated and integrated. Apart from reducing costs and spurring innovation, this creates opportunities to make better services available to more people, such as by removing the need to physically go to offices during business hours to complete a paper form or to distribute cash for payments. To enable this, countries are reforming institutions, regulations, and processes and building technology and infrastructure to facilitate trust between parties and to exchange information, payments, and other resources.